1. Only products which are standard stock items and have been approved by the company for restocking will be accepted. In this case a 30% (50% if the goods are unpacked and then re-packed) restocking fee is charged. The Customer will be responsible for the direct cost of returning the Goods to A & I Catering Equipments, Ireland or in case of large items, to our UK warehouse.
2. We usually offer a 12 month back to the base warranty (manufacturing defects only).
We reserve the right to either send out a replacement part or have your item returned for repair, replacement or refund at our own discretion. If an item does have to be returned under our back to base warranty you will be responsible for the cost of delivery to and from our Ireland or UK warehouse.
3. We’re sorry but delivery costs are non-refundable. We can only issue refunds, if approved, for the cost of the item; we do not refund delivery costs in any case.
If you need to make a return, please contact us.
Thank you for your business.